Customer Service

At Fairchild & Co. we have a committed and unique Customer Service team who will provide you with excellent, personal and immediate attention.

This will guarantee that you are satisfied with our merchandise and of course, our service. For immediate assistance, please select from one of the following options:

 

A. Call us:

If you want to talk to someone in person, you may call our toll-free number 800-773-8123. Our hours are Monday through Saturday (MST) 10:00AM to 5:00PM and Sunday (MST) 11:00AM to 5:00PM.

 

B. Send us an E-mail:

All e-mail inquiries will be answered within 24 hours. Immediate response is what makes us unique. Our e-mail address is design@fairchildjewelers.com.

 

C. Frequently asked questions

1. When I'm in Santa Fe, how do I find your store?
2. Can I order by telephone or by fax?
3. How will you ship the merchandise to me and can I choose the method?
4. Can I call the store directly if there should be a problem?
5. Is there sales tax?
6. What is Fairchild's return policy?
7. What do you accept for payment?
8. Is the merchandise guaranteed?